Frequently asked questions about your shipment.

Origin and destination, a description of the goods, number of pieces, weight, outer dimensions and estimated cargo-ready date. If some details are still missing, tell us which figures are approximate so we can guide the conversation.

Acceptance requires advance assessment. Describe the goods accurately and mention special conditions from the first contact. We may request technical sheets or other information to review feasibility before coordinating the shipment.

Yes. Clearly identify your figures as estimates. Initial guidance may change when the final packed weight and dimensions are confirmed. Include pallets, protective packaging and protrusions when measuring.

Gather the pickup city and address, contact person, working hours, cargo-ready date and a description of the goods supplied. Also confirm whether loading equipment is available and which commercial documents the supplier can provide.

This must be agreed before collection. Describe the existing packaging and whether inspection, reinforcement, palletizing or packing services are needed. Protection needs depend on the product, handling and route.

To start, gather the available commercial information, packing list and product description or technical sheet. The final document list is reviewed for the specific goods and operation; requirements are not identical for every shipment.

You can request it. We review feasibility on your route and specify the included legs, tasks, charges and handling in the proposal. Door-to-door does not mean that every tax or third-party charge is automatically included.

No. Volume measures the external space occupied. Chargeable weight depends on the transport mode and the carrier’s applicable rule. Our calculator estimates cubic metres for rectangular packages; it does not calculate freight rates or chargeable weight.

Check the proposal. Ask about coverage options and provide the nature and value of the goods. Scope, exclusions and conditions must be expressly confirmed; coverage is not assumed when booking transport.

Changes to weight, volume, address, dates, scope or goods can affect the proposal. Capacity and the validity of third-party costs also matter. Review the validity date and confirm any changes before booking.

Only the items stated in the proposal are included. Ask for freight, origin services, destination services and items pending confirmation to be shown separately. Duties require operation-specific information and review.

No. The form starts a contact or quote request. Capacity, scope, conditions and service acceptance are confirmed afterward. Do not send cargo to a terminal without agreed instructions.

LCL is consolidated freight sharing container space with other shipments. FCL is a full-container booking. A useful comparison considers volume, weight, cargo type, handling and charges for each option.

It depends on the route, capacity, connections, documentation preparation and arrival processes. We distinguish transit estimates from the total operation time. Itineraries are confirmed when reviewing the request and booking the service.

Yes, some routes involve connections or transshipments. The proposal should explain the available itinerary and relevant milestones. A connection may depend on capacity, scheduling and conditions at the transfer point.

We can assess a consolidation operation. We need the location, dates, quantities and nature of each consignment. Compatibility, storage and documentation are reviewed before arranging receiving.

Please share the specific origin and destination. We review coordination options and the parties needed for that route. Listing a region on this website does not imply a local office or automatic availability in every country.

Storage duration, warehouse type, handling conditions and charges must be agreed. Tell us if supplier and transport dates do not align so temporary storage can be assessed before the goods arrive.

We agree the contact channel and operational milestones with you. Follow-up depends on information from the operators and the legs booked. This website does not display a live GPS location.

Cargo To Go focuses on freight. Within the Pack And Go group, Pack to Go handles moves and Animals to Go specializes in live animals. We can direct your request to the relevant team.

Contact the team with your name, route and the details that changed. Include your request reference if you have one. Changes to dates, dimensions or goods must be reviewed before coordination continues.

Compare the number of pieces received with the delivery information and check the outer packaging. Document any issue and report it to the team and delivery contact so the applicable service procedure can be followed.

We review the issue with the operation’s participants, communicate available information and coordinate the next steps within the agreed scope. An inspection or itinerary change may affect timing and lead to additional charges that need review.

Yes. Tell us every service you need and which services you have already arranged. This helps us review the continuity of the operation and describe each component’s scope without duplicating coordination.

Cargo To Go provides freight forwarding. We offer customs guidance and coordination with authorized partner customs agencies. Customs brokerage, when required, is handled by the authorized partner and is subject to review, acceptance and engagement.

We can help prepare the technical product profile and coordinate review with the appropriate specialists. We need composition, function, use, presentation and product documents. This support is not an official ruling and does not guarantee a tariff heading or tax benefit.

We review the aid, recipient, route and transport capacity to assess the operation. Urgency does not remove the need to verify acceptance and documentation. Send an inventory and a recipient contact to start.

We assess coordination for perishable goods according to product, destination, capacity and required conditions. Describe the packaging, handling temperature, shelf life and cargo-ready date. The route and special services are confirmed before the shipment is accepted.

The starting point is exact dimensions and weight per piece, drawings or photographs, lifting points and origin and destination access. Assessment may require specialist providers, route studies or inspections; scope and cost are confirmed after these details are reviewed.

It is not assumed to be included. Temperature conditions, equipment, storage and transfers must be checked with the operators and expressly included in the proposal. State the product’s required conditions from the initial enquiry.

That cannot be assumed. Treatment depends on the goods, purpose, documentation and decisions of the competent authority. We coordinate review with the appropriate customs partner before planning shipment; this website does not determine exemptions or authorizations.

We can review recurring requirements. Share the frequency, routes, goods, estimated volumes and seasonal changes to define the coordination needed. Capacity and conditions for each shipment are confirmed according to the operation.

Conditions are defined by product, variety, state and route. Ask the product owner for temperature, ventilation and humidity specifications and share them when requesting a quote. Compatibility is also reviewed before proposing that different products share equipment.

The configuration depends on the product and operator. In ventilated cartons, openings and stacking must allow airflow; protection and wrapping must not obstruct it. Pallet stability, packaging and temperature preparation are reviewed before carrier handover.

When you want to move a consignment without booking a full container, for example to test a market or replenish inventory. We do not use one volume threshold: handling, route, weight, compatibility and destination charges are compared with the FCL option.

You do not need to occupy all its volume. The decision depends on the goods and a full comparison of the operation. Allowed weight, distribution, securing and suitable equipment still need review; empty space does not remove these considerations.

Those handling tasks are expressly defined in the proposal. Tell us about docks, forklifts, vehicle access or an indoor receiving point. A delivery address alone does not describe the equipment, staff or work needed for unloading.

It needs review against the product and route. Share photographs, weight, dimensions and the expected handling to assess whether reinforcement, palletizing or additional protection is needed. If regulated wood is used, the relevant treatment and marking are also checked.

Do not assume so. Coverage and exclusions vary with the policy and accepted risk. Explain any concerns about delays, temperature variations or the perishable nature of the product, and ask the provider to expressly confirm the scope before purchase.

Departure depends on capacity, acceptance, cargo preparation and documentation. We review available options against your target date. Start by sending the ready time, dimensions, weight and contacts at both ends; an enquiry is not a booking.