Urgent freight & spare parts
Find a route for spare parts and priority orders.
Aid & donations
Humanitarian logistics
Plan transport for emergency aid and donations.
Conceptual operation scene · AI-generated image
A clear view of your operation
Prepare the aid and confirm who will receive it.
A donation needs a feasible route and a recipient ready to receive it. We review its contents, packaging and destination. Before it moves, we coordinate documents, transport and the necessary procedures with the sender and recipient.
Let us discuss your shipment01Information to get started
Have these details ready.
- Donor, recipient and operational contact information.
- Accurate inventory, quantities, weight, volume and condition of the goods.
- Purpose of the aid, delivery point and receiving capacity.
- Dates, handling restrictions and available documents.
02Service scope
What we can coordinate.
- Initial assessment of route, capacity and aid characteristics.
- Information coordination between donor, recipient and logistics participants.
- Review of the requested transport, receiving and distribution scope.
- Coordination with authorized partner customs agencies where appropriate.
03Before confirming
A clear scope, from the start.
Humanitarian aid status does not imply automatic acceptance, duty exemption or immediate clearance. Any urgent-delivery or donation treatment depends on the case and the competent authority. Capacity and feasibility are checked before shipment.
Find more answersFurther reading
An urgent need requires case review
DIAN provides for treatment of certain donations and urgent deliveries. Its application depends on the purpose, goods and circumstances; it is not an automatic exemption. Review official information with the customs partner before shipment.
Read DIAN’s donation guide (PDF)Everything connected
Complete your operation.
Explore services connected to your shipment and prepare a request with the scope you need.
